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Service Manager

The service manager is responsible for the continuous functioning of complex and critical systems. He/she safeguards the operational results from the client’s perspective and reports to both the client and internal management. The service manager supervises a team of operators and makes sure to minimize the chance of operational failings through the prudent structuring of their tasks. He/she coordinates changes, manages incidents, maintains customer relations and initiates structural improvements through insightful process analyses. The service manager reports to the Smart Parking business line manager.

We expect you to have:
-    A university degree from a technical faculty
-    5+ years of experience as service manager
-    Affinity with software and hardware
-    A pro-active attitude
-    A keen eye for customer satisfaction and budget control
-    ITIL proficiency
-    Proficiency of Dutch and English

We offer you:

-      An informal working environment within a young and ambitious company

-      Challenging and innovative projects

-      Diverse tasks and lots of responsibilities

-      The opportunity to develop yourself

-      To become a part of our team and join us for regular team activities

-      A great working location: this position is based in our headquarters in The Hague 

-      A competitive salary and an interesting profit sharing scheme

 

About ARS T&TT

ARS Traffic & Transport Technology BV designs Intelligent Transport Systems (ITS) for the challenges induced by the rapid growth of mobility worldwide.  These challenging questions require 'intelligent' solutions.

A wide variety of in-house talent enables ARS T&TT to command all phases of the production process: design, development, implementation, operation and maintenance. ARS T&TT has a total of 350 employees spread over four offices in the Netherlands and two offices in India. The headquarters are located in The Hague.

Working at ARS T&TT means working in a dynamic, informal environment with open and short lines of communication. Find out more about ARS T&TT on www.ars.nl.

Application

If you are interested in this position please apply via the "Apply now" button. The application can be directed to Bodil Dirkers. We will get in touch with you to inform you about the selection procedure.

Of course you can always call to ask questions, you can reach us on +31 70 360 8559.

ARS T&TT is an equal opportunity employer. You can find additional information here.